Here is what we expect from applicants:
1. Honor our word through action
What it means:
- Follow through on your commitments, big or small
- Own your actions and take responsibility for your results
- Ask for help when needed
What it doesn't mean:
- Breaking your word
- Not saying what you need or retreating from important conversations that would make a breakthrough
- Delivering the minimum
2. Transform our community and beyond
What it means:
- Create trust to be able to support with compassion and challenge with fearlessness
- Attention to detail to take the actions that move our community toward their worthy ideals and deliver measurable results
- Acknowledge how our clients are winning through speaking love to them and sharing social proof
What it doesn't mean:
- Accepting mediocre results in our clients or ourselves
- Playing small and hesitating to go for big goals
- Staying silent on client successes
3. Self-care while caring for others
What it means:
- Clarify your personal vision for your life
- Make growth choices, knowing the outcome is worthy of the effort
- Review your progress regularly and realign when stuck or off-track
What it doesn't mean:
- Putting yourself last
- Beating yourself up when things don't go as expected
- Hoping that dreams will come true without your aligned actions
To provide a world-class client experience that delivers & cultivates a strong sense of community.
- Maintain monthly operational expenses at or below $20,000
- Coordinate client interviews and focus groups
- 90%+ Positive Client Feedback Score
- Ensure continuous client communication and acknowledge life events for each client
- Attend one 60 minute staff meeting per week
- Attend one 30 minute 1-on-1 meeting to review your weekly progress and to game plan for the next week.
We will train you in these competencies so that you can be successful in them:
- Greeting members as they come through reception
- Checking in members and verifying memberships
- Providing information on classes and availability
- Helping to organize client schedules
- Handling questions about cancellation and pausing of membership
- Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
- Maintaining upkeep and tidiness of the gym, office, and reception area
- Processing all forms of payment made by gym members
- Ability to explain our training & nutrition philosophies
- Organizing contractors, repairs, cleaning staff
- Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
As you take on more responsibility, we will continue to expand your abilities to include:
- Making calls/texts, answering calls/texts, responding to client and prospect emails
- Ensuring clients are moving through onboarding checklists and getting all necessary information out
- Assisting marketing manager in organizing social media posts and organizing/running events
- Office tasks for CEO (organizational, building graphs/charts, research, etc.)
- Follow continuing education plan
- Practice artful articulation
- Keep your eye on the bottom line
- Think outside the box
- Finely-tuned technical abilities (Google Docs, Google Sheets, Apple Pages, basic Adobe Photoshop, Instagram, Facebook, HTML is a plus)
- Competitive salary
- Receive expert health and fitness coaching
- Financial assistance to help cover the cost of approved continuing education
- Worker's compensation
- Up to 3 days a year of paid sick leave
- Ability to work some remote hours after a period of demonstrated efficiency and high level of integrity
Full-Time Employees Also Receive:
-
- 5 days paid vacation per year
- Flexible hours
- Medical benefits
- Charitable giving matching
- Paid parental, family, and medical leave